top of page
LY monogram 20200623 1920 x 400.jpg

PRIVACY POLICY

This Privacy Policy applies to lockyuen.com and its affiliated companies (hereinafter referred to as "LOCK YUEN" or "us")..

​

THE IMPORTANCE OF YOUR PERSONAL INFORMATION

​

We recognize that your privacy is very important and LOCK YUEN is committed to protecting your privacy. We will not collect and use your Personal Information as set out below unless you provide your Personal Information to us voluntarily. We will also comply with the requirements of the Hong Kong privacy legislation, Personal Data (Privacy) Ordinance. If you choose not to provide your Personal Information, you will not be able to receive the product or service you ordered or otherwise register on our websites, apps or other media.

​

COLLECTING YOUR PERSONAL INFORMATION

 

We request Personal Information from you when you :

​

  • register your Personal Information for the purpose of creating an account on our website or requesting for our Newsletters;

  • participate in a promotion or other website feature;

  • request a catalog;

  • request to receive any marketing, promotional or other types of communications;

  • make enquiries or comments through our Customer Department; and/or

  • buy merchandise on our platform.

 

The categories of Personal Information that LOCK YUEN will collect from you include but are not limited to the following information that is relevant to and necessary for the purposes set forth in this Privacy Policy.

 

  • Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, or when you request a “Collect in Store” service in store.

  • Payment information: for instance credit card details, bank account numbers or other payment details which you must provide to receive products or services you have ordered from us.

  • Demographic information like your gender and birthday.

  • Your voice when you call our Client Services (since your call may be recorded).

  • Information, which may include health information, related to possible adverse effect caused by our cosmetic products.

  • Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.

  • Information about your purchases online or in stores. This could include the products you purchased and their prices.

  • If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.

 

We may also collect information posted on third party websites or social media platforms about LOCK YUEN products and services, when necessary for the purposes defined hereunder and to the extent permitted by applicable law.

 

Your personal information is collected either directly from you (e.g., if you create an account on our websites or make a purchase or otherwise interact with our Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms) to the extent permitted by applicable law.

​

USING YOUR PERSONAL INFORMATION

 

Your Personal Information will be used for the following purposes :
 

  • to improve our understanding of your interests, concerns and preferences;

  • to provide you with further information about changes to our website and service updates;

  • to record statistical data for marketing analysis;

  • to communicate with you about account information, or customer service needs;

  • to better respond to your customer service inquiries or provide you with a service which you have requested;

  • to protect our company, our customers, our associates, and our platform; and to collect and enforce accounts and to protect against fraud;

  • for anti-counterfeiting purposes, and to fight against prohibited resale channels for LOCK YUEN products in violation of LOCK YUEN's general terms and conditions of sale and LOCK YUEN's selective distribution network (by monitoring in particular, quantities or frequency of products purchased); and

  • to facilitate the operation and improvement of this website and services, including the processing, sorting and sending of orders or promotional materials, supplementing and/or updating our databases, after-sales services or website access services; and/or

  • for marketing purposes, subject to your consent as required by applicable law (please refer to section 6 on "Direct Marketing" below).

​

SHARING YOUR PERSONAL INFORMATION

​

In order to operate the website or deliver a service, your Personal Information may also be shared with our service providers and suppliers (either in Hong Kong SAR or overseas) who provide administrative, telecommunications, computer, payment, or other services to us. We will provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your Personal Information. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for unauthorised purposes.

If LOCK YUEN is merged, or in the event of a transfer of our assets, website or operations, LOCK YUEN may disclose or transfer your Personal Information to an actual or proposed assignee, participant, sub-participant or transferee in connection with such transaction. 

Please note that we also may use overseas facilities to process or back up the data. Therefore, we may transfer your Personal Information to our overseas facilities for storage. However, this will not change our commitment to protecting your privacy.

​

DIRECT MARKETING

​

We intend to use your Personal Information to send you information about our events, special offers and promotions in relation to our products and services. Your consent is required before we do so.

​

PROTECTING YOUR PERSONAL INFORMATION

​

We will endeavour to take all reasonable steps to ensure your Personal Information is kept confidential and secure, and to take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing. We are particularly mindful to ensure appropriate protection and security of our information systems. Specific tools allowing us to detect security breaches have been implemented. The implementation of such tools may incidentally entail access by our security services to personal data. This data will be collected and processed for the exclusive purpose of managing the security breach and, in accordance with the applicable data protection regulations.

For users of our websites, however, please note that due to the open nature of the Internet, we cannot guarantee that any of your Personal Information stored in our servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using our websites, you acknowledge that you understand and agree to assume these risks.

 

WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DO NOT CONTROL.
You may be able to access certain third party sites from our websites or apps.
For example, this may include social media sites. This policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information. We are not responsible for these third parties’ practices.

 

COOKIES AND TRACKING COOKIES

 

We may leave "cookies" on the visitor's computer for identification purposes. Cookies are pieces of information that a website sends to a computer browser for recording purposes. We use cookies to determine which web pages were visited and the frequency of the visits for the purpose of helping this Website better meet the needs of customers, and help ensure that you have a positive experience when using of this website. For example, cookies will save your password so that you do not need to enter your password every time you visit this Website. Most browsers automatically accept cookies. However, you can refuse to accept cookies through your browser settings. If you choose to refuse to accept cookies, LOCK YUEN cannot guarantee the normal operation of this Website. In addition, you must accept cookies in order to shop through the E-commerce section of this Website. If you agree to accept cookies, you will be deemed to agree to and accept our collection, storage and usage of your Personal Information by cookies.

​

We use tracking technologies

We collect personal information about users over time and across different websites, apps and devices when you use the platform. Third parties also collect personal information this way on our platform. To do this, we use several common tracking tools. Our vendors and partners may also use these tools. These may include cookies. Cookies are small files that download when you access certain websites. To learn more, visit here. We, or our vendors and partners, may also use web beacons, flash cookies, and other tracking technologies.

 

We use tracking technologies for a variety of reasons
We use tracking tools :

  • To recognize new or past users;

  • To store your password if you have registered on our platform;

  • To improve our platform, products, or services;

  • To serve you with interest-based or targeted advertising (see below for more on interest-based advertising);

  • To observe your behaviors and browsing activities over time across multiple devices or other platforms; and/or

  • To better understand the interests of our platform users.

 

We may engage in online behavioral advertising
We and our partners may display interest-based advertising using information gathered about you over time across multiple websites, devices, or other platforms. 

Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave a website, encouraging you to return. These ads may be served after you leave our website, or after you leave the websites of third parties. They also include ads we and our partners think are relevant based on your browsing habits or online activities. These ads might be served on websites or apps. We might serve these ads, or third parties may serve ads. They might be about our products or other companies’ products.

As described above, we work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That might include past purchases made offline or online. Or, it might include online usage information.

​

You can control certain tracking tools
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. These pages also explain how you can manage and delete cookies.

To control flash cookies, which we may use on our platform from time to time, you can go here; flash cookies cannot be controlled through your browser settings.

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our platform may not work. If you block or reject cookies, not all of the tracking described here will stop.

 

Certain choices you make are both browser and device-specific. For example for Mobile Application and Location Based Services :

  • If you have previously opted into the collection and use of location-based information through our mobile applications, you may opt-out by adjusting the settings on your mobile device.

  • You may completely opt-out of all location-based information collection by us if you uninstall all of our mobile apps from your devices.


Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences. 

​

For Microsoft Internet Explorer :
1. Go to "Tools" menu, then "Internet Options"
2. Click on "Confidentiality"
3. Select your preferred level of confidentiality

 

For Mozilla Firefox :
1. Go to "Tools" then "Options" menu
2. Click on the "Privacy" settings
3. Select your preferred option on the "Cookie" menu

 

For Opera :
1. Go to "Files" then "Preferences"
2. Click on "Privacy"
3. Select your preferred options

 

For Android browser :
1. Click on the upper right button
2. Go to "Settings" then "Privacy & security"
3. Select your preferred option

 

For Dolphin on Android :
1. In the Menu, go to "More" then "Settings"
2. Select the "Privacy & security"
3. Select you preferred option in the "cookies" menu

 

For Safari on iOS :
1. In the "Settings" app, go to "Safari" menu
2. Go to "Accept cookies" entry under "Privacy"
3. Select your preferred option

 

For Google Chrome :
1. Click the Chrome menu on the browser toolbar
2. Select “settings” then click “show advanced settings”
3. In the "Privacy" section, click the “Content settings” button
4. Select you preferred option in the "cookies" menu

​

If you share your device with other people and the device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

​

CHANGES TO THIS PRIVACY POLICY

​

Our privacy practices will be continuously assessed against new technologies, business practices and our customers’ needs. As we update and diversify our services, our Privacy Policy may evolve. LOCK YUEN reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the Privacy Policy on the website, unless your consent is required by applicable law.

​

If you have any questions about the protection of your personal information please contact us at  contact@lockyuen.com

bottom of page