FAQ

When you have made your selection, just click on the “Add to Bag” button to place it in your shopping bag. You can review it by clicking the bag icon on the top right corner of the page, a sub-page will be displayed on the right hand side, then click on the "View Bag" icon at the bottom, you will enter to My Bag page. You can checkout or modify your order there. When ready, click on the "Checkout" button to complete your purchase. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

We currently accept all major credit cards, PayPal and AliPay.

Prices on LOCK YUEN Website are subject to change without notice. Please expect to be charged the price for the LOCK YUEN merchandise you buy as it is listed on the day of purchase.

All products on the website are billed in Hong Kong dollars. You can use the currency converter on the menu bar of our website to calculate the amount in other currencies for reference, but all prices are in Hong Kong dollars as the final price.

All our packaging materials are provided only with the purchase of LOCK YUEN merchandise.

Each Product page will include a size guide for download to help determine your best fit. Please note that any measurements of the Products given are approximate only.

Each Product page will include a size guide for download to help determine your best fit. Please note that any measurements of the Products given are approximate only.

We have tried to display our products as accurately as it is, including the sizes and colour on this website. However, the color of the real product will always be slightly different from the image, and we cannot guarantee that everyone's monitor's will display the same color tone.

Bronze is a copper-tin alloy with a deep red color. It exhibits a subtle marbling effect, and the silvery highlights give each piece their own unique character adding a vintage look. Bronze is a copper-tin alloy (10% tin and 90% copper) and will tarnish over time, but can be polished back to achieve a like-new surface. Brass is a copper alloy containing 15% zinc, 5% tin and 80% copper. It will tarnish over time, but can be polished back to achieve a like-new surface.

In order you can be sure you made the right decision, we provide 21-days return policy gives you plenty of time to consider your purchase. But we don't have a formal exchange program (except defective quality items). Please refer to our Shipping & Returns page for details.

A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

Our Estimated Delivery Time (EDT) is our prediction of when an order could be delivered to you. It is the sum of Estimated Fulfillment and Shipping Time. When we calculate the Estimated Fulfillment Time, we take into account the current order volume and our capacity. The Estimated Shipping Time is calculated according to our historical shipping data and area for deliveries. The Estimated Delivery Time is just an estimate, it’s not a guarantee. You can receive the order past the EDT. Estimated Delivery Time for Jewelry : 1 - 3 business days of Estimated Fulfillment Time + 3 - 14 business days of Estimated Shipping Time = 4 - 17 business days average Estimated Delivery Time for Clothing, Accessories & Other Itmes : 2 - 7 business days of Estimated Fulfillment Time + 7 - 29 business days of Estimated Shipping Time = 9 - 36 business days average For more details, please refer to our Shipping Policy.